Privacy Policy

Last updated May 5, 2017

At New Edge Labs, Inc., your privacy is important to us. This Privacy Policy is designed to explain how we collect, use, and disclose information in connection with our website (newedge.io), email messages, mobile app, and software (collectively, the “Services”), including from administrators and end users. The terms “New Edge,” “we,” and “us” include New Edge Labs, Inc. and our affiliates and subsidiaries. By using the Services, you agree to the terms and conditions of this Privacy Policy.

Information We Collect

Information You Provide Us

When you sign up to receive email updates or register for an administrator or end user account, we collect information from you such as:

  • Name
  • Postal address
  • Telephone number
  • Email address
  • Name of company

We may use a third-party payment service to process payments made through the Services. If you make a payment through the Services, your credit or debit card information may be collected by such third party and not by us, and will be subject to the third party’s Privacy Policy, rather than this Privacy Policy. We have no control over, and are not responsible for, this third party’s collection, use and disclosure of your Personal Information.

Information We Collect Automatically From Your Use of the Services

When you use our Services, we and our third party service providers may collect information from you through automated means, such as cookies, web beacons, and web server logs. By using the Services, you consent to the placement of cookies, beacons, and similar technologies in your browser and on emails in accordance with this Privacy Policy. The information collected in this manner includes IP address, browser characteristics, device IDs and characteristics, operating system version, language preferences, referring URLs, and information about the usage of our Services. We may also collect web traffic logs and information about other applications that end users have access to. End users may choose to send detailed log files to us in order to aid our customer support process.

We may use this information, for example, to ensure that the Services function properly, to determine how many users have visited certain pages or opened messages or newsletters, or to prevent fraud. We may also use cookies or other technologies to track responses to our online advertisements. We use IP address to derive your approximate location. Our partners also may collect and combine information about your online activities over time, on other devices, and on other websites, if those websites also use the same partners.

We use Google Analytics, which uses cookies and similar technologies to collect and analyze information about use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and opt out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.

If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html. If, however, you do not accept cookies, you may experience some inconvenience in your use of the Services. The Services do not respond to browser do-not-track signals.

We may collect the physical location of your device through satellite, cell phone tower or Wifi signals. We may use your device’s physical location to provide you with personalized location-based services and content. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you do, we may not be able to provide you with the applicable personalized services.

How We Use Your Information

We may use the information we collect:

  • To operate, maintain, enhance and provide features of the Services, to provide services and information that you request, to respond to comments and questions, and otherwise to provide support to users.
  • To understand and analyze the usage trends and preferences of our users, to improve the Services, and to develop new products, services, features, and functionality.
  • To contact you for administrative, informational, and marketing purposes. This may include providing customer service or sending communications, including changes to our terms, conditions, and policies, and updates on promotions and events relating to our products and services.
  • To personalize your experience on the Services by presenting products and offers tailored to you.
  • We may anonymize or aggregate data collected through the Services and may use and disclose it for any purpose.
  • For our business purposes, such as data analysis, audits, security, fraud monitoring and prevention; determining the effectiveness of our promotional campaigns; and operating and expanding our business activities.
  • To enforce our Terms of Service or other legal rights.

How We Share Your Information

We do not disclose the information that we collect through the Services to third parties except in the following circumstances:

  • Administrators may be given access to information about end users within their company, including end users’ web traffic logs and application files.
  • To our third party service providers who provide services such as website hosting, payment processing, data analysis, information technology and related infrastructure provision, customer service, email delivery, online advertising, auditing, and other services.
  • To a potential or actual acquirer, successor, or assignee as part of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in bankruptcy or similar proceedings).
  • If required to do so by law or in the good faith belief that such action is appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

We do not share your personal information with unaffiliated third parties for their own direct marketing purposes, unless we have your permission to do so.

We may use and disclose information that does not identify or otherwise relate to an individual for any purpose, except where we are required to do otherwise under applicable law.

Third Party Services

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates.

Security

We use certain physical, organizational, and technical safeguards that are designed to maintain the integrity and security of information that we collect. Please be aware that no security measures are perfect or impenetrable and thus we cannot and do not guarantee that your information will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our physical, technical, or organizational safeguards.

Your Choices and Access

From time to time, we send marketing e-mail messages to our users. If you no longer want to receive such emails from us on a going forward basis, you may opt-out via the “unsubscribe” link provided in each such email.

Use of Services by Minors

The Services are not directed to individuals under the age of thirteen (13), and we request that they not provide personal information through the Services.

International Cross-Border Data Transfer

New Edge uses servers hosted in the United States. Please note that we may be transferring your information outside of your region for storage and processing in the United States and around the globe. By using the Services you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country.

Updates to This Privacy Policy

We may make changes to this Privacy Policy. The “Last Updated” date at the top of this page indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services. Your use of the Services following these changes means that you accept the revised Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@newedge.io

Because email communications are not always secure, please do not include sensitive information in your emails to us.